Welcome
Create a meaningful first impression—not another transactional event.
Customer experience, intentionally designed
You have a customer journey.
What you need are the intentional moments that keep customers for life.
The Customer Kisses® Framework® helps you identify the moments that build loyalty, keep you top of mind, inspire referrals, and make your customers feel welcomed, remembered, appreciated, and valued.
Build your journey. Add the Customer Kisses. Download your Customer Journey Blueprint™.
Every customer who does business with us will feel welcomed, remembered, appreciated, and valued long after the transaction is complete.
The Customer Kisses® Framework®
The transaction may earn the sale. The intentional moments create the relationship.
Customer Kisses are the intentional moments placed throughout your customer journey. They are what most businesses overlook—and often the moments customers remember most.
The framework guides you through six ways to strengthen the relationship: Welcome, Connection, Memory, Surprise, Loyalty, and Goodbye.
Connection
Learn about your customer beyond the product or service.
Memory
Remember what matters to your customer and acknowledge it.
Surprise
Recognize unexpected opportunities and respond promptly.
Loyalty
Create meaningful reasons for your best customers to stay.
Goodbye
End the relationship in a way that leaves the door open for referrals and future business.
The CK Framework® Designer
Your customer journey
Welcome Kiss
Moment of Truth
Memory Kiss
Ongoing relationship
An interactive coaching experience
See your business through your customer’s eyes.
Build your unique customer journey from a blank canvas. Review every Moment of Truth. Then apply the six Customer Kisses exactly where they belong.
When you finish, you can download a branded Customer Journey Blueprint™ to share with your team and translate into CRM tasks, reminders, and workflows.
Launch the CK Framework® DesignerThe book
Customer Kisses®
The proven system for keeping customers for life.
The book explains why intentional customer experiences matter. The Designer helps you apply the framework to your own business. Whether someone discovers the book or the Designer first, both paths lead to a clearer, stronger customer journey.
Book release details coming soon.
Meet Kristi Brocato
You’ve designed the journey. Now let’s bring it to life.
For nearly three decades, Kristi Brocato has helped business owners strengthen customer relationships through meaningful gifts and intentional experiences.
As the creator of the Customer Kisses® Framework®, Kristi helps businesses move beyond ordinary transactions and design the moments that build loyalty, inspire referrals, and create customers for life.
Strengthenthe moments that matter most
Implementa journey your team can deliver
Createrecognition and gifting strategies that fit your brand
Complimentary CK Strategy Session
Bring your Customer Journey Blueprint™.
In a complimentary 30-minute phone call, Kristi will help you identify where to strengthen your customer journey and what to implement next.
- Review the strongest opportunities in your customer journey
- Identify where Customer Kisses will have the greatest impact
- Leave with clarity on your next steps—or discuss coaching support to create customers for life
30 minutes
Phone call
Complimentary
Your next step
Every customer deserves an experience worth remembering.
Let’s build yours together.